Our customer experience evaluations will uncover usability, funationality and navigation issues with your site. More importantly, we will provide you with a strategic analysis that will help you improve your customer's experience right away.


HOW HAPPY ARE YOUR CUSTOMERS

You love your website. We’re happy for you.

You, your best friends and your mom know everything that is great about your website. Are you sure your customers feel the same way? There may be usability and navigation issues you’ve overlooked that are frustrating your customers and discouraging them from doing business with you.


HOW WE EVALUATE CUSTOMER EXPERIENCE

We start with an extensive study of your website’s usability, functionality and navigation. Sounds simple until you realize that we perform the evaluation from your customer’s point of view . What does that mean you ask? It means, we look at what your customer wants to do and where they want to go, NOT what you want them to do and where you want to take them.

Truth is, your customer's needs and requirements are often not the same as yours. When your website strategy is based on forcing the customer down a certain path, the customer experience usually suffers.

There is good news.

We can show you how to give your customers what they want by making it easier for them get to where they want to go, find what they are looking for and completely enjoy their experience with your website. The result is happy customers and that should make you a happy camper as well.


HOW WE CAN WORK TOGETHER

Tell us what you need

Simply get in touch with us, tell us what you’re thinking we can do for you and we’ll talk. We promise you this. If we don’t really believe we can help you, we’ll say so. That being said, we look forward to the opportunity to help you make happy customers.


CUSTOMER EXPERIENCE FAQ

1. What's this going to cost me?

Well, we could answer that by asking, "what will it cost you if you don't get an honest and expert evaluation of your website," but that would be answering a question with a question wouldn't it. We hate that too.

Basic — A review of your site's homepage or landing page. Although this is just one page, it IS your homepage. The "first impression" that will make or break your customer's experience with you. The review is of one page, however does include a look over the whole site and how the homepage relates to the site.

Starting at $495.00

 

Advanced — Detailed review of a complete website with 5-10 pages or less.

 

Starting at $2,500.00

 

Complex — Extensive review and evaluation of major e-commerce websites, portals and complex websites (news, government etc.)

 

Starting at $7,500.00 and averaging over $15,000.00+

 

 

LET'S GET STARTED

Simply get in touch with us, tell us what you’re thinking we can do for you and we’ll talk. We promise you this. If we don’t really believe we can help you, we’ll say so. That being said, we look forward to the opportunity to help you make happy customers.